Qualification Code
603/5877/4
Qualification Level
L2
Credits
70
Minimum Age
16
Review Date
29/04/2027
Total Qualification Time
700 Hours
Guided Learning Hours
560 Hours
Deliver this Qualification
Qualification Information
Units
Accommodation Service Skills (M/618/1206)
L2
15 Credits
Customer Service for Hospitality, Leisure, Travel and Tourism (F/618/1212)
L2
3 Credits
Dealing with Customer Queries, Requests and Problems (H/618/1218)
L2
3 Credits
Food Allergy Awareness (F/618/1209)
L2
2 Credits
Food and Beverage Skills (K/618/1205)
L2
15 Credits
Food Safety (A/618/1208)
L2
3 Credits
Give Customers a Positive Impression of Yourself and Your Organisation (K/618/1219)
L2
5 Credits
Health and Safety in the Hospitality, Leisure, Travel and Tourism Industries (T/618/1210)
L2
3 Credits
Observation of a Learner at Work ()
L2
0 Credits
On-screen MCQ Test ()
L2
0 Credits
Processing Payments (R/618/1215)
L2
3 Credits
Professional Discussion ()
L2
0 Credits
Promote Additional Services and Products to Customers (Y/618/1216)
L2
6 Credits
Responsible Tourism (D/618/1220)
L2
2 Credits
Teamwork Skills in Practice (A/618/1211)
L2
3 Credits
Tourism Skills (T/618/1207)
L2
15 Credits
Undertaking Customer Service Handovers (D/618/1217)
L2
3 Credits
Using Effective Communication Skills in a Business Environment (J/618/1213)
L2
3 Credits
Using Problem Solving Skills in the Workplace (L/618/1214)
L2
2 Credits
For Learners
Available Centres
Related Qualifications
Browse some of our related qualifications:
NOCN Level 1 Award in Introduction to the Hospitality Industry
NOCN Level 1 Certificate in Introduction to the Hospitality Industry
OCN NI Level 1 Award in Barista Skills and Counter Service
OCN NI Level 1 Award In Chocolate Making
OCN NI Level 1 Certificate in Hospitality and Catering
