OCN NI Level 2 Diploma in the Principles and Practices of the Hospitality and Tourism Team Member
7.4 Hospitality and Catering
OCN NI Level 2 Diploma in the Principles and Practices of the Hospitality and Tourism Team Member
Qualification Code
603/5877/4
Review date
30/04/2027
Min age
16
Level
L2
Credits
70
Qualification Information
The qualification provides vocational learning opportunities for learners to develop their hospitality and tourism skills while working in a range of establishments, for example, bars, restaurants, cafes, conference centres, banqueting venues, hotels, contract caterers, tourist information centres and visitor attractions. Learners must successfully complete the 3 core units for a total of 45 credits, plus a minimum of 25 credits from any of the optional units – totalling a minimum of 70 credits.
Individual Units
| Individual Units | |||
|---|---|---|---|
| Accommodation Service Skills | L2 | 15 Credits | View |
| Customer Service for Hospitality, Leisure, Travel and Tourism | L2 | 3 Credits | View |
| Dealing with Customer Queries, Requests and Problems | L2 | 3 Credits | View |
| Food Allergy Awareness | L2 | 2 Credits | View |
| Food and Beverage Skills | L2 | 15 Credits | View |
| Food Safety | L2 | 3 Credits | View |
| Give Customers a Positive Impression of Yourself and Your Organisation | L2 | 5 Credits | View |
| Health and Safety in the Hospitality, Leisure, Travel and Tourism Industries | L2 | 3 Credits | View |
| Observation of a Learner at Work | L2 | 0 Credits | View |
| On-screen MCQ Test | L2 | 0 Credits | View |
| Processing Payments | L2 | 3 Credits | View |
| Professional Discussion | L2 | 0 Credits | View |
| Promote Additional Services and Products to Customers | L2 | 6 Credits | View |
| Responsible Tourism | L2 | 2 Credits | View |
| Teamwork Skills in Practice | L2 | 3 Credits | View |
| Tourism Skills | L2 | 15 Credits | View |
| Undertaking Customer Service Handovers | L2 | 3 Credits | View |
| Using Effective Communication Skills in a Business Environment | L2 | 3 Credits | View |
| Using Problem Solving Skills in the Workplace | L2 | 2 Credits | View |