OCN NI Level 2 Award in the Principles of Customer Service

8.2 Travel and Tourism

Qualification Code

603/6714/3

Qualification Level

Credits

Minimum Age

Review Date

29/09/2030

Total Qualification Time

20 Hours

Guided Learning Hours

12 Hours

Documents

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Qualification Information

The aim of the OCN NI Level 2 Award in the Principles of Customer Service is to provide customer service skills to front line existing workers or new entrants to customer facing roles.In order to achieve this qualification, learners must successfully complete the one unit worth 2 credits. OCN NI have a number of resources that are available to assist in the delivery of this qualification. To access our resources, please go to www.ocnambition.org.uk. If you do not have access to Ambition, please contact [email protected].

Units

Principles of Customer Service (M/618/4896)

2 Credits

For Learners

Available Centres

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