Qualification Code
601/4417/8
Qualification Level
L1
Credits
23
Minimum Age
0
Review Date
30/07/2025
Deliver this Qualification
Qualification Information
Units
Communicate with customers in writing (T/506/2126)
L2
3 Credits
Communication in customer service (Y/506/2085)
L1
2 Credits
Contribute to sales activities in a contact centre (F/503/0392)
L1
3 Credits
Deal with customer queries, requests and problems (A/506/2113)
L1
3 Credits
Deal with incoming telephone calls from customers (H/506/2154)
L2
3 Credits
Health and Safety Procedures in the Workplace (T/505/4673)
L2
2 Credits
Make telephone calls to customers (K/506/2155)
L2
3 Credits
Manage time and workload (H/506/1795)
L1
1 Credits
Meet and welcome visitors in a business environment (A/506/1799)
L1
2 Credits
Meeting customers' after sales needs (R/502/8601)
L2
3 Credits
Principles of personal performance and development (L/506/1791)
L1
3 Credits
Principles of working in a business environment (R/506/1792)
L1
4 Credits
Process information about customers (R/506/2134)
L2
3 Credits
Processing sales orders (M/502/8587)
L2
2 Credits
Record details of customer service problems (A/506/2094)
L1
3 Credits
Understand working in a customer service environment (L/506/2083)
L1
3 Credits
Use specific features of contact centre systems and technology (F/503/0361)
L1
3 Credits
Work with others in a business environment (Y/506/1793)
L1
2 Credits
Related Qualifications
Browse some of our related qualifications:
OCN NI Level 1 Award in Business Administration
OCN NI Level 1 Award in Office Skills
OCN NI Level 1 Certificate in Business Administration
OCN NI Level 1 Certificate in Office Skills
OCN NI Level 1 Diploma in Business Administration
