Update 06: OCN NI Business Contingency Arrangements - Coronavirus

At this time nothing matters more than the health and wellbeing of our colleagues, customers, and their families. 

For this reason, with immediate effect, we have made the decision to temporarily close our office until further notice in response to the Coronavirus pandemic. Our priority is to protect the welfare of our employees and customers and with the latest guidance from the government, we must honour this and do everything we can to protect our community and reduce the further spread of the virus.

Although our office will be closed, customers will still be able to contact us using the normal landline telephone number 028 90463 990 and via email.  We are in daily discussions with the Qualifications Regulator and over the coming days we will be issuing further guidance to all our centres regarding the assessment arrangements for partially completed portfolios and Essential Skills examination arrangements.  

Thank you for your support.

Martin Flynn,
Chief Executive Officer

Additional Information and Key Contact Details
 
OCN NI’s priority is to ensure the safety of our learners, centre staff and our employees. OCN NI teams will do everything possible to ensure that teaching, learning and exam preparation can continue during this current difficult period of uncertainty.  We will follow guidance from the relevant Government Departments, Qualifications Regulators and the Public Health Agency. We understand the impact this situation is having and our thoughts are with all those affected. 

We will remain open for business as we have a robust contingency plan in place to minimise the disruption to our services. However, there may be instances when our usual Customer Service Standards are impacted.  Our teams have remote working capability and can communicate with you via Microsoft Teams/Skype as well as mobile phone calls. If you have any concerns or would like to discuss the impact on your centre or learners please contact us on info@ocnni.org.uk or tel: 028 90463 990. 

Learner Registration/Certification and Invoicing

At this time OCN NI has no plans to make any changes to the services and support provided by our Customer Services Team, and we are monitoring the situation on a daily basis. For all queries contact the office as usual on tel: 028 9046 3990. 

Business Development

The Business Development team is here to provide support and assistance as normal, however, no face to face meetings will take place. Instead, we are proactively offering video and telephone conferencing to all centres, via Microsoft teams and also Skype. Please do contact us on the numbers below:

New Business Enquiries

Loraine Robinson – mobile: 07395 951 556 email: l.robinson@ocnni.org.uk